Double check the characters you have entered. Q: I get the error message: 'The serial number was not found in the database.' A: The number one problem with serial numbers is mistyping. Digital download » in the e-mail from the online shop.Normal retail version » on a label under the disc.Collector's edition » on a piece of paper in the box.
A: The location of the serial number depends on the version you have bought: Q: I can't find the serial number for my game. A: Please download this tool to start the Auto-Update process. Q: I want to start the Auto-Update feature again. Please download the correct Offline Installer package and install it:
Nevertheless it is possible to perform a 'manual offline activation' from another computer which is connected to the Internet. Q: I get the error message: 'Release Date Check Failed.' A: Please note that Internet access is required for an online release date check of this game. Please find below a list of frequently asked questions we have collected for 'ArcaniA: Gothic 4': Important: Please use the automatic update function of the game to get the latest version. ArcaniA: Gothic 4 - Frequently asked questions:
